Reporting to the Customer Services Team Leader, the post holder will play a full and active role in the day-to-day management of customer and member enquiries across all communications channels, the development of new business from those enquiries, and the effective capture and management of data related to all customer interactions. The Customer Services team also plays a central role in ensuring the museum remains customer oriented and enhancing the customer experience across all activities.
This role includes generating income through processing school and group bookings, new memberships, tickets, and private image, film and licensing sales.
Annual leave requests may be restricted at certain times of the year. There will be a requirement to work rostered weekends and bank holidays as required.
Travel to the five IWM museums on work related matters may also be required.
To apply and for more details, visit here
Closing date: 14 October