The Officer, Arts Jobs, Customer Services is a new role which is part of the Customer Services Team who handle 150,000 enquiries a year about all aspects of Arts Council’s work as well as supporting and helping people make strong applications for funding.
Arts Jobs is a website where the sector advertise jobs and roles within the creative industries, the operational aspect of the website is managed in the Customer Services team. The Officer, Arts Jobs, will ensure that Arts Jobs website content is checked and uploaded; that the service is delivered operationally and that the function is maintained and developed, embedding a high quality, accurate, customer facing service.
Although the role is predominantly administrative, the Officer, Arts Jobs will be part of the Customer Services Management Team and will act as Duty Manager, on a rota basis, alongside the Officers, Customer Services, supporting the team as they respond to calls, Livechats and emails.
To succeed in this role, you will have experience of operational management in a contact centre or similar enquiry service and delivery of management information reports. Ideally, you will have experience of managing website content and enjoy administrative tasks with a focus on detail and compliance.
To apply and for more details, visit here
Closing date: 25 June