RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.
Salary: up to £25,080 per annum, based upon experience and location
Location: Liverpool/ Hybrid
Hours: 35 hours per week, full-time permanent
About the Role
Do you have strong customer service experience? Are you confident and willing to learn? Have you worked within a fast-paced customer service environment?
They have an exciting opportunity for a Service Support Adviser within RIBA Contact Centre & Membership Servicing department.
In this important role you will act as the first point of contact, providing timely, effective and efficient support to all RIBA members and customers. This role will also require you to become a specialist in many areas across the business to enable you to provide a knowledgeable level of support.
What are they looking for?
- Experience in a customer relation/membership-based environment
- Experience of handling high levels of incoming and outgoing telephone calls
- Experience of working in a fast-paced environment with daily targets/SLAs
- Knowledge and an understanding of managing client/member relationships in a timely, professional and service-driven manner in accordance with the Data Protection Act
- Experience of working simultaneously with CRM systems containing multiple customer/membership records and other bolt-on applications
- A logical approach to work with attention to detail to ensure high levels of quality
- Ability to work under pressure and in a fast-moving environment
- Ability to understand and manage multiple coexisting systems and processes
- Strong awareness and understanding of the various support provided to our members and customers i.e. Membership renewals and payments, supporting various RIBA platforms via architecture.com
- Excellent IT skills and use of Microsoft Teams/Word/Outlook/Excel
- Excellent written and verbal communication skills
Benefits:
RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on benefits visit here
If you would like to apply for the position, please view the full job description below (found at ‘supporting documents’) and submit your CV and a covering letter outlining how you meet the ‘Skills, Knowledge and Experience’ in the Job Description (maximum one-page A4), using the form below. Please note we will only consider applications with covering letters for this position.
Additionally, please ensure that you complete our Equal Opportunities Monitoring Form which will be submitted separate from your application.
Closing date: Wednesday, 5th February
Interview dates: From 13th February
Due to high volumes of applications thy are unable to respond to everyone, however, should you be shortlisted for interview they will be in touch. They may also close an advert earlier than the date above if we receive enough quality applications.
Please note that you must be able to demonstrate that you have the Right to Work in the UK. They are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, they are unable to offer visa sponsorship.
The RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. Thy champion work/life balance and welcome requests for flexible working across our organisation. Thy value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with them, yet your experience may not align perfectly with every single skill or competency, they encourage you to apply anyway.
Supporting Documents for Service Support Advisor can be found here