To provide leadership to all customer facing functions at Factory International, maintaining oversight across physical and digital touchpoints and ensuring the visitor and user experience is fully allied with the values of the organisation.
This Head of Visitor Operations is part of the core team responsible for the visitor experience including how technology and new engagement strategies can shape in-venue experiences at Factory International.
To develop and implement a Visitor Experience strategy building on our ongoing Experience Design work and using research and insight to deliver an experience that is open, warm and professional, while ensuring safety and security for all working within or visiting Factory International.
To inspire, motivate and manage the Visitor Operations and Ticketing teams to deliver a responsive, dynamic and inclusive visitor experience, across Factory International.
How to Apply
Please apply via https://recruitment.factoryinternational.org/jobs/2298183-head-of-visitor-operations
Contact: Factory International Recruitment, recruitment@factoryinternational.org