The Visitor Experience Assistant supports the Visitor Experience Officer at their allocated site, putting customer satisfaction at the heart of what they do.
They ensure that visitors receive an excellent experience whenever they visit so that IWM is able to achieve the financially sustainable income needed from our visitors. Recommendations from visitors who had a great time (both online and word of mouth) are essential to IWM success.
There should be consistent visit quality for all visitors, whenever they arrive, across 7 days per week, but this should be able to be adapted to the requirements of each individual. The VEA should understand the organisational objectives for visitors and promote other products and services including events and tours, guidebooks, membership, shops and cafes to maximise IWM’s revenue.
Working alongside a team of volunteers they should ensure that visitors receive an excellent welcome and goodbye to the site, be the point of contact for Visitor Experience queries, coordinate the oversee the day to day delivery of the Volunteer Insights Programme manage wayfinding, and assist in ensuring each visitor gets the best out of every visit.
For more details and to apply, see here
Closing date: 14 May