This role calls for an enthusiastic, motivated and responsible person who shares our values.
They do not expect you to have all of the required knowledge and skills to start with, but we do expect that you will be willing to learn, to make the most of this exciting opportunity to gain experience across a wide range of IT support functions and technologies and to develop new skills within post.
The IT Systems Assistant will support the day-to-day setup and maintenance of IT systems and devices. You will support the IT requirements of staff and other stakeholders, including our commercial and events functions on-site, and will help your colleagues get the most out of the IT systems and services that they provide. Alongside the wider team, you will be on hand to resolve and restore services as quickly as possible when issues arise. All of this must be done in a secure and controlled way.
Person Specification:
Essential
• A keen and demonstrable interest in IT systems, software, networks and cyber security
• A keen learner, who wants to develop their skills in these areas, and who will take an active approach to personal learning and development
• A self-starter, with the ability to work with minimal supervision
• A team player, with strong interpersonal and effective communication skills
• A customer-focused individual, who can solve problems creatively and use their initiative
• Flexibility and resilience, to be able to react well to changing priorities, tight deadlines and high workloads
• Ability to fit into a team
• Ability to pick up new processes quickly.
Desirable
• Experience in an IT Technician or Support role
• An educational or hobby experience in building computers
• IT qualification
• Knowledge of Microsoft operating systems
• Experience maintaining computer systems and networks such as Active Directory, Office 365 Admin Centre
• Experience maintaining network equipment, such as managing switches, Wi-Fi equipment and firewalls
• Experience in working with other IT office systems, including printers/copiers and video conferencing equipment
• Experience in working with telephone systems, either business mobile phones or landline/IP telephony systems
• Experience in working with electronic POS systems, PDQ machines and connected receipt/order printer
• Any experience of backup, recovery and/or disaster recovery processes
• Customer Service experience.
To apply, see here
Closing date: 24 May