Underbelly are looking for Box Office Supervisors to run the onsite box office at Macbeth The Show during its run at The Depot, Liverpool in November and December 2023.
Job Description
- This position requires you to work individually running the onsite box office with remote support from Underbelly’s Head of Ticketing.
- Regular duties include selling tickets, processing agency tickets, processing complimentary tickets, ticket collection and distribution and updating front of house with numbers and access information.
- Assisting with first line troubleshooting of box office equipment, including PCs, ticket printers, card machines, phones, and networking.
- Liaise with a wide variety of producers and promoters as well as ticket agencies to ensure all sales requirements are carried out efficiently and provide accurate sales report information on request on a regular basis.
- Respond to customer feedback and complaints face to face and authorise refunds, ticket exchanges and the issuing of complimentary tickets where appropriate.
- Work collaboratively with colleagues from across all departments, in particular the Front of House and Production team, to deliver a seamless and positive service experience for all customers.
- Provide an excellent experience for customers in respect of ticket sales, accessibility and other services offered by the ticketing team.
- Managing the administration of cancelled shows or other interruptions to Underbelly’s ticketed activities.
To apply, see here
Closing date: 6 November