The Retail Manager will work as part of the Commercial Directorate. The Commercial Directorate is responsible generating income through the visitor experience and other commercial and fundraising activity in order to fund the promotion of the village’s national and international significance.
Job Description
- Support the chief commercial officer in researching and developing new revenue streams for PSVT such as e-commerce.
- Working with the whole team, develop plans to increase footfall and maximise income for PSVT.
- Be responsible for supervising the work of the team. This includes regular 1:1s and appraisals and devising on-going staff training and development for your team.
- Manage budgets, prepare reports and budget estimates relating to your areas of responsibility, as requested.
- Undertake weekend working on a rotational basis. Attend occasional evening meetings and functions, across venues as required.
- To assist the wider PSVT team with the implementation and maintenance of a Disaster Plan, in conjunction with the emergency services, relevant staff and outside bodies.
Visitor Experience
- Ensure a warm welcome to all visitors by motivating and leading the team to deliver great customer service.
- Work with the team leader to ensure up-to-date training for ensuring that all staff and volunteers have current knowledge and can positively and effectively engage with our visitors.
- Work with the team leader to develop the front of house and weekend working rotas to provide appropriate staffing levels to ensure that visitors have a safe, accessible, and enjoyable visit.
- Take responsibility for visitor facilities, ensuring high standards of presentation are maintained in all front-facing areas including the shop, entrance areas, toilets, and galleries. This includes taking a lead on ensuring that health and safety and accessibility standards are always adhered to.
- Take responsibility for capturing and analysing visitor data and visitor feedback. Initiate meaningful data capture and present this to the leadership team to inform our audience development strategy, programming, and commercial activity.
- Work with the marketing & communications manager to ensure that the visitor and retail information on the Port Sunlight website is clearly presented and up-to-date.
To apply, see here
Closing date: 23 September