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CULTURE NETWORK Logo

Customer Experience Manager – Liverpool Empire, closes 30 Nov ’25

You’ll report to the Theatre Manager and be responsible for the Deputy Customer Experience Manager, Hospitality and Events Manager, Assistant Customer Experience Manager and Cellarperson.

In addition oversight of the Customer Experience Team including Duty Managers, Supervisors, and Team Members. Additionally, you will collaborate with colleagues in the ATG Head Office, particularly the Hospitality and Risk teams. You will take an active interest in your team’s talent and development as well as your own. You will work closely with venue colleagues across all departments to drive the vision of the venue forward, actively considering how your expertise and team can support the growth of the business.

This post will comprise a mix of day, evening and weekend work and is based full time at the venue. Primarily you are a strong retail focussed professional, with strong people and organisational skills able to work in an agile and target driven environment.

To apply, visit here

Closing date: 30 November

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