Shakespeare North Playhouse are looking to appoint an Audience Relationship & Insight Coordinator who will act as Spektrix ‘expert’ for Shakespeare North Playhouse and ensure that knowledge and expertise is shared across the organisation.
They will advocate the benefits of a shared customer relationship management (CRM) and ticketing system and deliver these benefits on a practical level.
The Audience Relationship & Insight Coordinator is responsible for collecting and interpreting data from a range of digital systems to help Shakespeare North Playhouse create a more personalised experience for our customers and stakeholders, demonstrating how valued they are and helping to build and maintain customer loyalty.
They want to create seamless and reliable online experiences and the Audience Relationship & Insight Coordinator will support this by ensuring the online and in person ticketing purchase paths are regularly reviewed and opportunities for improvement are explored.
This role works closely with both internal departments and external companies to build and maintain events on our CRM (Spektrix), assist with planning and executing email and marketing campaigns, and report on web and digital media trends.
Data insights are used across the organisation and the Audience Relationship & Insight Coordinator will be responsible for creating visually engaging summaries and reports for colleagues and clients both within and outside the organisation to showcase customer activity and the customer journey.
For the full job description and details on how to apply please see https://shakespearenorthplayhouse.co.uk/job/audience-relationship-insight-coordinator/