We’re looking for individuals to provide vital help across all departments at FACT Liverpool. The role of our casual staff is varied and can involve a number of key responsibilities and duties detailed below.
You should be ready to put our visitors and clients first, offering an excellent level of customer service at all times, and communicating the importance of their support in achieving FACT Liverpool’s aim of enriching lives and shaping the future through film, art and the creative use of technology.
What To Expect
Gallery And Information Desk
- Reporting to the Visitor Service Manager and Gallery Mediators
- Communicate clearly and kindly with all our visitors at our Information Desk and within the gallery spaces
- Ensure the welcome and safety of everyone within our building
- Actively promote our exhibitions and activities
- Actively research the artists and artworks on show and the concepts behind them
- Run gallery activities and give gallery tours and talks
- Help survey our visitors for their opinions
- Drive donations to support our work as a charity
Events And Public Programme
- Represent FACT in a professional manner at all events
- Communicate clearly and kindly with our clients and ensure our partners within
- FACT know what is happening in the venue
- Understand the context of the event
- Ensure all events are run safely and within licensing requirements
- Work with the Event Technician to ensure the event venue is clean and set up correctly – this can involve moving furniture and technical kit
- Use event booking technology e.g. Eventbrite, TicketSource and Sum Up to book in customers and keep track of attendance
- Ensure all catering is present including preparing refreshments for events when needed
- Help survey our visitors and clients
- Ensure the venue is left in a state ready for use
- Heavy lifting and manual duties, including moving furniture, technical equipment and other items. Full training and equipment will be provided for this lifting and we welcome applications from persons able to perform heavy lifting and those who aren’t
General
- From time-to-time other departments may need assistance, including general administration or building services duties
Weekend and evening work is standard.
Who We Are Looking For
Essential Skills And Experience
- Be confident talking to the public
- Ability and willingness to learn public speaking for groups and individuals
- Customer service experience including event infrastructure set-up
- IT skills, including Google Suite, Microsoft Word and Excel, sales and rota software
- Be able to organise your time well
- Have an active interest in the arts and specifically the work shown at FACT
Desirable Skills And Experience
- Workshop delivery experience or willingness to take on training in this area
- Experience handling cash in event situations
- Able to undertake manual handling for setup of events
Key Behavioural Competencies
- Be punctual and reliable at all times
- Behave in a professional and helpful manner towards visitors and clients
- Use safe working procedures at all times
- Active, kind, open and enthusiastic at all times
- Take an active interest in FACT and our programme
- Show initiative and be able to work unsupervised
- Know when to report a problem
- Be willing to take part in ongoing training
Download Recruitment Pack
- Recruitment pack – Black text on white background
- Recruitment pack – Black text on colour background
- Recruitment pack – Large Print
How To Apply
To apply, please complete the following two forms:
Upload a CV and Cover Letter via the application form. We accept word or pdf documents and video or audio files. Please label files: Name_CV/CoverLetter_Job Title
2. Confidential Equal Opportunities Survey
FACT is committed to providing equal access to everyone, so if you require any adjustments or help with the application or interview process, please contact: recruitment@fact.co.uk
DEADLINE: Thursday 31 August, 23:59
To find out more visit fact.co.uk/news/2023/08/opportunity-casual-gallery-event-team