Main Job Tasks and Responsibilities
- Within the Duty Management function, you will be responsible for overseeing all daily operations within the venue, to include but not limited to:
- Pre-opening checks
- Technical support and understanding of trouble shooting.
- Daily briefings
- Supervision of the front of house crew, including caf and retail areas and booking agent, ensuring delivery of excellent guest service levels at all times
- Daily attention to the Gibson Interactive Studio ensuring working visitor stations
- Covering crew lunch breaks, if necessary, to ensure guest service levels remain consistent throughout the day
- General guest interaction
- Complaint handling
- Incident management
- Health & Safety including evacuation strategy, fire call-point and emergency lighting testing
- Daily debrief
- Cleanliness of the museum
- Stock management, including ordering of retail and caf stock and supplies
- Daily cashing-up procedures
- Closing checks
- To assist the Visitor Experience and Ticketing Manager as required in the day-to-day scheduling of the VE Team, including monthly rotas and daily rotations.
- To assist on all access issues, including disability and equality of access
- Administration duties including writing daily briefs, debriefs, cashing-up paperwork, supplying income reports, responding to guest feedback etc.
- To carry out any other duties as required in line with the operation of the Visitor Experience.
The above reflects the main elements associated with this position. It is not intended to be exclusive or exhaustive.
Please read the job description for further information on this role. Please apply with a CV and a cover letter explaining why you are suitable for the role, and send to: jobs@britishmusicexperience.com
Interviews will take place w/c 19 August 2024.
If you have not heard from them by 5pm on 14 August, please assume that they will not be taking your application any further.
Closing date: 7 August