The Shakespeare North Playhouse is a unique new arts venue, opening in the summer of 2022. It will present a vibrant contemporary cultural and learning programme featuring home co-produced and visiting performances, as well as comedy, music, community work, hire and events and a range of education and training activities.
They are looking for a Head of Visitor experience who will have overall responsibility for the delivery of a seamless visit for all audiences and customers, ensuring the customer journey encourages repeat visits and brand loyalty.
This role will be vital in ensuring a consistently high standard of customer service is provided across all customer facing operations. The role will help to develop a new a visitor experience and training strategy for the organisation.
The Head of Visitor Experience will provide motivational and inspiring leadership to the frontline teams who look after visitors, championing excellence in recruitment, training, customer best practice, accessibility and delivering a friendly and welcoming offer across the site.
The post-holder will report to the Director of Marketing and Commercial for Shakespeare North Trust and will be responsible for the Visitor Experience Managers (& retail, ticketing and tours teams), the Food & Beverage Manager (& team) and the Volunteer Coordinator (& volunteers).
Shakespeare North’s full-time employees work a 40 hour week normally over 5 days.
Due to the nature of this role, however, and to meet the demands of the building, the post holder will need to be flexible in their approach to work. Evening and weekend work will be required at times.
The full-time salary will be up to £38,000 per annum, depending on skills and experience.
How to Apply
If having reviewed the job description here and information about the Shakespeare North Playhouse you consider yourself to be a good fit for the role, please email a CV, a cover letter of application and completed equal opportunities form here to recruitment@shakespearenorthplayhouse.co.uk.
The cover letter of application should be of no more than 2 sides of A4 addressing how your experience matches the role description, why you are interested in the role and why you think your skills and experience would make you a good candidate. Alternatively you may submit a video/audio file of no more than 10 minutes in length.
Applications should be received no later than 12:00 on Friday 14 January 2022.
Diverse representation
They encourage and welcome applications from people whose background and experience are under-represented in the cultural sector. They are committed to inclusive working practices and understand there may be barriers people face when considering an opportunity like this. If you are interested in applying for this role, but feel there are things that may prevent you from getting involved, please get in touch and let them know how they can support you in making your application and throughout the selection process.
Equality Monitoring
Please provide equality monitoring information on the form provided so that they can monitor the Shakespeare North Trust’s equality policy and practices. The information you provide will not impact on the consideration of your application and will be used solely for the purpose of monitoring.