The Retail and Admissions department generates income in excess of £12 million and welcomes over 2 million visitors each year.
The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.
IWM North Retail and Admissions Manager is fully responsible for the Retail and Admissions operations at IWM North. This role is responsible for achieving income and KPI targets and maximising profitability through effective planning, commercial activity, sales drive and cost management.
This role has a number of direct reports; 1 deputy manager, 2 supervisors and up to 10 assistants (full time, part time and weekend); all staff must be fully trained and developed to deliver a consistently high standard of sales awareness, adherence to procedures and customer service.
This role also plays a key part in supporting the Head of Retail and Admissions and the Retail and Admissions Operations Manager in all aspects of their work.
For a full job specification which will include further details of key duties, which your application will be marked against, please visit IWM Careers website.