They’re looking for someone special for the central role of studio co-ordinator / client liaison at Klein Imaging, to represent their business as the first point of contact to new and existing customers – you’ll be challenged to learn about every part of their business as quickly as possible, and need to be able to handle anything that gets thrown your way!
Please send a cover letter about yourself, why you’re interested in Klein Imaging, and what you’d bring to the role. Initial interviews will be held via Zoom.
When it comes to customer service you’ll have excellent communication skills, the ability to learn, retain and recall excellent product knowledge and to problem solve bespoke requests from our customers. You’ll exceed expectations by having a friendly, proactive attitude and by providing a personal touch.
To manage the day-to-day running of the studio, you’ll need to have strong organisational and time-management skills, along with the ability to pre-empt needs or potential issues.
Teamwork is key within the role. You’ll be working with a small, close-knit team and need to be willing to throw yourself into any task as and when needed.
You’ll also have excellent administrative skills with the ability to create orders and invoices accurately, as well as reconciling bank payments and managing customer credit accounts. You’ll need a keen eye for detail here.
A key aspect of the role is to always be thinking of new, innovative ways to improve processes, and for reaching out to new customers.
A love of dogs is preferable but not essential.
Software and SaaS that they utilise on a daily basis:
Photoshop / Affinity Photo
Quickbooks Online
Airtable
Google Sheets
They’re looking for people with:
Good administrative skills, friendly customer service, a good telephone manner and an ability to adapt and learn new tasks. An interest / previous experience in printing, photography and/or framing is welcomed but not essential.
Full time, Monday-Friday 9am-5.30pm, based in Manchester City Centre. Starting 4th Jan 2022. £19,000pa.
Contact: David david@kleinimaging.com
See their website here.