The Visitor Experience & Retail Manager will work as part of the Commercial Directorate. The Commercial Directorate is responsible for generating income through the visitor experience and other commercial and fundraising activity in order to fund the promotion of the village.
Job Description
Managerial and strategy
- Support the chief commercial officer in researching and developing new revenue streams for PSVT such as e-commerce.
- Working with the whole team, develop a strategy to increase footfall and maximise income for PSVT.
- Be responsible for supervising the work of the Visitor Experience team. This includes regular 1:1s and appraisals and devising on-going staff training and development for your team.
- Manage budgets, prepare reports and budget estimates relating to your areas of responsibility, as requested.
- Support PSVT’s fundraising initiatives.
- Undertake weekend working on a rotational basis. Attend occasional evening meetings and functions, across venues as required.
- To act as an ambassador for PSVT in attending meetings and provide professional advice and help to other museums, galleries, and cultural bodies in the area, as and when required.
- To assist the wider PSVT team with the implementation and maintenance of a Disaster Plan, in conjunction with the emergency services, relevant staff and outside bodies.
- Take responsibility for your CPD and develop your knowledge of PSVT activities and collections.
Visitor Experience
- Ensure a warm welcome to all visitors by leading the Experience Team Leader, Casual Visitor Services Assistants, Tour Guides and volunteers.
- Work with the Visitor Experience Team Leader to ensure up-to-date training for anyone who is customer-facing, ensuring that all staff and volunteers have current knowledge and can positively and effectively engage with our visitors.
- Work with the Visitor Experience Team Leader to develop the front of house and weekend working rotas to provide appropriate staffing levels to ensure that visitors have a safe, accessible, and enjoyable visit.
- Take responsibility for visitor facilities, ensuring high standards of presentation are maintained in all front-facing areas including the shop, entrance areas, toilets, and galleries.
To apply, see here
Closing date: 22 July