Community Post Type: Jobs

Service Support Adviser – RIBA North, closes 5 Feb ’25

RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: up to £25,080 per annum, based upon experience and location

Location: Liverpool/ Hybrid

Hours: 35 hours per week, full-time permanent

About the Role

Do you have strong customer service experience? Are you confident and willing to learn? Have you worked within a fast-paced customer service environment?

They have an exciting opportunity for a Service Support Adviser within RIBA Contact Centre & Membership Servicing department.

In this important role you will act as the first point of contact, providing timely, effective and efficient support to all RIBA members and customers. This role will also require you to become a specialist in many areas across the business to enable you to provide a knowledgeable level of support.

What are they looking for?

  • Experience in a customer relation/membership-based environment
  • Experience of handling high levels of incoming and outgoing telephone calls
  • Experience of working in a fast-paced environment with daily targets/SLAs
  • Knowledge and an understanding of managing client/member relationships in a timely, professional and service-driven manner in accordance with the Data Protection Act
  • Experience of working simultaneously with CRM systems containing multiple customer/membership records and other bolt-on applications
  • A logical approach to work with attention to detail to ensure high levels of quality
  • Ability to work under pressure and in a fast-moving environment
  • Ability to understand and manage multiple coexisting systems and processes
  • Strong awareness and understanding of the various support provided to our members and customers i.e. Membership renewals and payments, supporting various RIBA platforms via architecture.com
  • Excellent IT skills and use of Microsoft Teams/Word/Outlook/Excel
  • Excellent written and verbal communication skills

Benefits:

RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on benefits visit here

If you would like to apply for the position, please view the full job description below (found at ‘supporting documents’) and submit your CV and a covering letter outlining how you meet the ‘Skills, Knowledge and Experience’ in the Job Description (maximum one-page A4), using the form below. Please note we will only consider applications with covering letters for this position.

Additionally, please ensure that you complete our Equal Opportunities Monitoring Form which will be submitted separate from your application.

Closing date: Wednesday, 5th February
Interview dates: From 13th February   

Due to high volumes of applications thy are unable to respond to everyone, however, should you be shortlisted for interview they will be in touch.  They may also close an advert earlier than the date above if we receive enough quality applications.

Please note that you must be able to demonstrate that you have the Right to Work in the UK.  They are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, they are unable to offer visa sponsorship.

The RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. Thy champion work/life balance and welcome requests for flexible working across our organisation. Thy value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with them, yet your experience may not align perfectly with every single skill or competency, they encourage you to apply anyway.

Supporting Documents for Service Support Advisor can be found here

Facilities Coordinator, part time – RIBA North, closes 6 Feb ’25

RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: up to £25,000 pro-rata per annum, based upon experience and location

Location: RIBA North office, Liverpool.

Hours: 21 hours per week, part-time, permanent Monday to Wednesday.

About the Role

RIBA North is a national architecture centre on the Liverpool waterfront.

They are seeking a Facilities Coordinator to join their team in RIBA North, on a part-time basis to deliver critical Facilities services and provide support to various functions within the architectural centre, office and galleries.

As Facilities Coordinator you will be the main point of contact for office colleagues. This includes overseeing maintenance and H&S facilities compliance tasks, as well as ensuring the safety and security of collections, staff, and tenants. The role will place special emphasis on building infrastructure, contractor relationships, and the supervision of maintenance systems projects, including practical support for exhibition installations.

What are they looking for?

  • Knowledge and experience of facilities and H&S tasks.
  • Experience of writing risk assessments and understanding of mitigating risks.
  • IT experience, helpdesk, security and facilities systems.
  • Team player and self-motivated. Able to build positive and productive relationships with contractor and support colleagues and tenants with office-based activity. Key holder experience.
  • Experience of exhibition installation.

The successful candidate will be required to obtain security clearance to work at RIBA North.

Why Join them?

Benefits:

RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on benefits visit here.

If you would like to apply for the position, please view the full job description below (found at ‘supporting documents’) and submit your CV and covering letter using the form below.

Additionally, please ensure that you complete their Equal Opportunities Monitoring Form which will be submitted separate from your application.

Closing date: Thursday, 6th February at 11.59pm
Interview date: Thursday, 13th February

Due to high volumes of applications we are unable to respond to everyone, however, should you be shortlisted for interview we will be in touch.  They may also close an advert earlier than the date above if we receive enough quality applications.

Please note that you must be able to demonstrate that you have the Right to Work in the UK. They are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, they are unable to offer visa sponsorship.

RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. They champion work/life balance and welcome requests for flexible working across their organisation. They value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with them, yet your experience may not align perfectly with every single skill or competency, they encourage you to apply anyway.

Supporting Documents for Facilities Coordinator – Part-time can be found here

Regional Director, North – RIBA North, closes 31 Jan ’25

RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: c£52,000 per annum, based upon experience and location

Location: Homebased, within North England

Hours: 35 hours per week, full-time, permanent

About the Role

The RIBA Membership Experience UK team consists of five regional teams (4 in England, 1 in Wales) who deliver a consistently excellent RIBA member experience, demonstrating value to architects and Future architects in the UK.

As Regional Director, for the North region, you will lead your team to develop and deliver an excellent Member experience, engage with their future architects, the wider built environment and local communities.

This is a key leadership role within RIBA, and you will have responsibility for driving membership retention, engagement and growth across the North West and North East of England and Yorkshire as well leading the delivery of RIBA programmes, including the Regional Awards programme.

You will work collaboratively with RIBA volunteer networks and key external stakeholders to develop delivery plans for the region.  This will include a range of inclusive regional programmes and events that support engagement and enhance the value of RIBA Membership.

As part of the Membership Experience leadership team, you will be supported by a team of 4 direct reports, 3 Regional Engagement Partners and 1 Regional Administrator.

What are they looking for?

This is an extremely varied role perfect for an innovative thinking leader, experienced in driving stakeholder engagement and growth.

We are seeking:

  • Demonstrable senior leadership experience in stakeholder engagement ideally with a range of volunteer networks
  • Experienced in leading and coaching dispersed teams to deliver a range of engaging experiences and demonstrate the value of RIBA
  • Business development experience in a face-to-face environment, with proven ability to seek out and convert opportunities
  • Creative thinking to deliver engaging and relatable communications, programmes and events for members
  • A strong performance management background, with the ability to define SMART objectives, incorporating growth and retention targets
  • Proven ability to convert corporate strategic objectives into growth, retention and operational strategies
  • Excellent interpersonal and influencing skills, and self-confidence in dealing with issues in a tactful and diplomatic manner.
  • Highly collaborative with evidence of working effectively with colleagues to support delivery of strategic priorities

Why Join them?

Benefits:

RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on benefits click here.

Closing date: 31st January 2025
Interviews: TBC

Please note that FJWilson Talent are RIBA’s recruitment partner for this vacancy and are handling the search process and all applicants on RIBA’s behalf.

For a confidential conversation with FJWilson Talent please contact Andrea Montgomery on 0203 195 3600, or email us at resourcingteam@fjwilson.com

Please note that you must be able to demonstrate that you have the Right to Work in the UK.  They are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, they are unable to offer visa sponsorship.

RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. They champion work/life balance and welcome requests for flexible working across their organisation. They value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with them, yet your experience may not align perfectly with every single skill or competency, they encourage you to apply anyway.

Supporting Documents for Regional Director, North can be found here

 

 

Senior Technician, Stage & Fly’s – Liverpool Empire, closes 18 Feb ’25

The Liverpool Empire Theatre has an exciting opportunity for an experienced and motivated individual to join them as a Senior Technician – Stage & Fly’s. This role is an integral part of the technical team within this busy regional venue.

The Senior Technician – Stage & Fly’s will facilitate all day-to-day aspects of running the stage infrastructure within the theatre relating to both the production and the building. Working closely with the Head of Stage, you will ensure that all operational, regulatory and compliance requirements are met for the venue and visiting companies. You will supervise casual stage crew and dressers, and communicate closely with visiting productions & show management to ensure a smooth get in, fit up and get out. This role will involve regular evening and weekend work.

The successful candidate must be an excellent team player with great communication skills and the ability to lead and motivate a large casual team as well as an ability to assist on stage when and if required. You will also have a good working knowledge of current health & safety legislation as well as working at height. They are keen to hear from applicants from a wide range of backgrounds and if you have relevant skills they encourage you to apply.

For further details and to apply, visit here

Closing date: 18 February

Senior Technician, Lighting – Liverpool Empire, closes18 Feb ’25

The Liverpool Empire Theatre has an exciting opportunity for an experienced and motivated individual to join them as a Senior Technician for Lighting. This role is an integral part of the technical team within this busy regional venue.

You will fully support the Head of Lighting and Sound in all aspects of lighting and sound, you will also work with the Technical team to drive forward the highest standards of technical support to visiting companies and in house projects. The successful candidate will be able to demonstrate skills in Lighting including rigging, focusing, lighting design work, operation of lighting desks and have prior experience in large scale touring or venues. This role will involve regular evening and weekend work.

The successful candidate must be an excellent team player with great communication skills and the ability to lead and motivate a large casual team as well as an ability to assist on stage when and if required. You will also have a good working knowledge of current health & safety legislation as well as working at height. They are keen to hear from applicants from a wide range of backgrounds and if you have relevant skills we encourage you to apply.

For further details and to apply, visit here

Closing date: 18 February

Wardrobe & Costume Manager – Storyhouse, closes 5 Feb ’25

As a team they work on a wide range of productions including schools tour, youth theatre shows, commercial musicals , new plays and adaptations of classics as well as immersive site-specific events.

This role would be integral to creating and delivering productions on a variety of sizes and scales, working alongside the Producers to put together and manage freelance teams when necessary to work on projects. This role needs someone who is happy to do solo work on smaller projects. The wardrobe and costume manager needs to be enthusiastic about working with new teams on a regular basis. As the sole full-time member of the wardrobe and costume team confidence in understanding all aspects of costuming in order to create excellent freelance teams and realistic budgets is essential.

This role requires someone who can delegate to a team whilst also being a skilled costume maker alongside them. Being a good communicator and someone who can create and maintain good working relationships is vital. The costume and wardrobe manager works closely with creatives such as directors and designers. Ideally they would also like someone who is passionate about skill sharing to volunteers and people who are just entering the industry.

They are a compact, agile, focused production team with big ambitions. The wardrobe and costume manager needs to be passionate about achieving the artistic vision within set parameters.

To apply and for more details, visit here

Closing date: 5 February

Programmes and Assessment Coordinator – Royal Northern College of Music, closes 2 Feb ’25

The postholder will provide a high level of administrative support to academic staff and students throughout every aspect of the student life cycle from the point of enrolment, through to graduation. This includes assessment, timetabling, module enrolment, attendance monitoring, conferment of awards and the accurate recording of data on the student record system.

The postholder will work closely with programme leaders, academic staff, the Wellbeing team and colleagues within Academic Services to deliver an exceptional student experience.

Excellent communication and organisation skills and a high level of attention to detail are essential for this role.

For more details and to apply, visit here

Closing date: 2 February

Operations Director – Factory International, closes 16 Feb ’25

The Operations Director is the key point of contact for all teams and departments in assessing the practicalities, operational logistics and risk implications of events and activities taking place within Aviva Studios and in the public realm.

The Operations Director will lead on management of operational risk across the organisation including H&S, Emergency Planning, Disaster Recovery and Fire Safety.

They are the driving strategic force behind the Visitor Welcome shaping the Visitor Experience Strategy, overseeing the Visitor Welcome Team and contract management of their external security partner.

The Operations Director will ensure that efficient operational systems and controls are in place to manage Factory International @ Aviva Studios’ Day to day activities, ensuring also that the company’s operation and it’s building is safe, compliant and can help deliver the objectives of the business and the welcome we extend to all our visitors.

Through management of the Facilities Team, they will be accountable for planned preventative maintenance programme, reactive maintenance and act as senior contract liaison with the third-party Facilities Management partner (CBRE).

The Operations Director will work closely with creative, design and event teams to oversee the uniquely dynamic social spaces at Aviva Studios, reflecting the changing seasons and needs of different events and productions, while considering the commercial requirements of the site and working proactively with the Commercial Teams to drive revenue across the venue.

For more details and to apply, visit here

Closing date: 16 February

Festival Guides – Liverpool Biennial, closes 23 Feb ’25

Festival Guides

Deadline: Sunday 23 February, 11:59pm

Salary: £24,570 per annum

Link: https://www.biennial.com/job/festival-guides/

Info: Festival Guides provide the vital resource for a meaningful and enjoyable experience for all visitors to Liverpool Biennial 2025 by giving a knowledgeable, motivated and proactive welcome. Their group of 10 Festival Guides will be experts on Liverpool Biennial 2025 exhibitions and the city, responsible for the day-to-day running and forward-facing aspects of the festival.

Project Coordinator – Liverpool Biennial, closes 16 Feb ’25

Project Coordinator

Deadline: Sunday 16 February 2025, 11:59pm

Salary: £24,836 – £26,791 per annum, depending upon experience

Link: https://www.biennial.com/job/project-coordinator/

Info: The team are looking for somebody with excellent organisation and administration skills to co-ordinate and deliver two multi-faceted, multi-day events across summer 2025. This new, joint post between Liverpool Biennial, the British Council and a-n will work within the Liverpool Biennial delivery team to expertly manage two events programmes for delegations of international visitors to Liverpool during their 13th edition, BEDROCK.