As the Diversity and Inclusion Partner at National Museums Liverpool, Dr. Rebecca Loy is at the forefront of creating positive change, both within the organisation and across communities. Drawing from her extensive background in social justice, Dr. Loy is focused on making National Museums Liverpool more accessible and representative of people and of the diverse stories they hold. In this conversation, she discusses the evolving role of diversity in museums and the impact of inclusive policies on both employees and visitors.
“I saw firsthand how policies impact lives, which influenced my focus on social justice.”
Uncover Liverpool: Can you tell us a bit about your background and what led to your current role as the diversity and inclusion partner at Liverpool museums?
Dr Rebecca Loy: I grew up in Liverpool 8, as a mixed-ethnicity child with two visually impaired parents. With both of my parents being disabled, I had a very interesting childhood and I was aware of certain differences. I did straddle the line between a carer and a child at the same time. Obviously my parents did a great job at looking after me, but there were certain aspects of my life where I had to be more responsible for myself from a younger age. And I was just aware of the differences between me and my friends growing up.
My upbringing made me aware of societal differences from a young age. My parents were highly qualified but faced barriers until the Guaranteed Interview Scheme (Disability Confident Scheme). I saw firsthand how policies impact lives, which influenced my focus on social justice.
Though I didn’t start working in diversity and inclusion right away, my work as an ESOL (English for Speakers of Other Languages) teacher opened my eyes to the challenges faced by marginalised groups. I worked with teenagers and adults, a lot of them from war-torn countries, some of whom would struggle with learning English, because they’d never been in a classroom before. Some had post-traumatic stress disorder because they’d been in labour camps in Libya, and they couldn’t get to class on time because they’d have nightmares every night.
That opened up a whole new world to me and I started to do things outside of my job, with charities, using my degrees in Psychology and Philosophy and my master’s in Sociology and Social Policy. I was working on a PhD in Sociology and I started advising charities here and there and it led me into a role in diversity, equity and inclusion.

“Sometimes we think we know about a period like the Tudors, but the museum is getting better at telling the diverse stories of people like John Blanke, pirate women, and LGBTQ+ court officials.”
Uncover Liverpool: What does your role entail on a day to day basis?
Dr Rebecca Loy: It’s really, really varied. Firstly, there’s the creation of structures for people to belong at work and then there’s advising everybody within the organisation on how to create those same structures for our visitors.
There’s the internal work of creating the structures to make our museums more accessible for people, whether that’s due to their literal accessibility in terms of physical ability or disability, or in terms of neurodivergence, or in terms of people feeling they’re able to belong because of their identity, whether it’s gender identity, their sexual orientation, or because of their ethnicity.
It’s also consulting with different areas of the business on how diversity and inclusion should influence their roles. I’ll have conversations with the social media team about messaging, or I’ll be speaking with health and safety, the estates teams, and the exhibitions teams, around our buildings and accessibility. Discussing with them how they’re planning an exhibition, what they’ve written for the displays of an exhibition. I get to go and look at an exhibition and talk to the teams about things like sensory maps, audio descriptions and how we are considering the lighting we use, for example. All of these elements are becoming general practice now.
Additionally, I get to advise people on types of things that we do within our projects, encouraging them to reflect on the stories within the stories. Our Tudor exhibition is a great example of this. There were stories of pirate women and of LGBTQ+ court officials. There were stories of all the ambassadors of different countries the Tudors were in conversation with and we highlighted the significance of the Black British court musician John Blanke. Transatlantic slavery began at that time, too. Sometimes we think we know about a period of time like the Tudors but there are so many stories within a story, and the museum is getting better and better at telling those stories.
Another aspect of the role is working on the strategy, which is about to be released this Winter. I’m also creating training and writing policy, so there’s a lot to consider.
It’s really interesting, because I think there are certain diversity and inclusion roles which are doing the internal side of the role, but in my role I’m working on both the internal and the external sides. I think it’s a nice balance for me, and it makes it really interesting.

“Everyone has to recognise their privilege and use it to support change.”
Uncover Liverpool: How do you define Diversity and Inclusion in the context of museums?
Dr Rebecca Loy: When I came into the museum I changed our definition, from D&I to ABIDE: Allyship, Belonging, Inclusion, Diversity, Equity. I like ABIDE because it includes allyship as well. Being an ally means that you recognise your own privilege. Everybody has privilege. Anytime you belong to a dominant group, you have privilege. As an example I may have privilege because I’m heterosexual or because I’m able bodied. Everyone has to recognise where their privileges lie.
We can then think about how we can support others in creating change for those who don’t have that same privilege. We’re talking about everybody’s individual onus to see that there are privileges, which means that there are injustices and everyone’s got a personal responsibility to recognise that within their workplace, and that should help inform their work practice.
Specifically, museums are inherently colonial. Every single site in the museum has legacies and links to Liverpool’s history of transatlantic slavery and colonisation and a lot of our artefacts have these links too. For us, diversity and inclusion has to represent that history, because a lot of that history, why the museums look so opulent is because there was an injustice done to groups of people across the world. We have to be really open about that, and we can be at the forefront of saying there’s a vast amount of wealth here, because of a lot of injustices.
We have to show the full context of those stories, and decontextualising history, pulling out the stories of why the world is the way it is. That’s a big part of the role of museums, as well as trying to be at the forefront creating positive change through our own practice. Our aim is to be at the forefront and leading best practice and change.

“We aim to be in contact with every single school in the city, and through that, we are engaged with communities, but we also go out and work specifically with different communities, creating allyship through co-production and co-creation.”
Uncover Liverpool: How do you engage with the diverse communities of Liverpool to ensure their representation and involvement in museum activities.
Dr Rebecca Loy: This is something that is our bread and butter practice. We have an amazing Learning and Participation Team which leads really well at engaging with communities from around the city and some of that is through our schools programmes. We aim to be in contact with every single school in the city, and through that, we are engaged with communities, but we also go out and work specifically with different communities.
We do a lot of programming around Pride Month, International Transgender Day of Visibility and Black History Month and we look at specific times of the year, and have a programme of activities planned well in advance.
We also look at the principle of co-production and of co-creation, working with these communities to produce some of the work that you’ll see in the museum, so again, it’s creating that allyship.
Sometimes we’re not running an event, we’re providing the space. We’ve had takeover days in the museum where an organisation can come in and use the space in the way they wish to run the events that they think are most appropriate.
We have three specific external stakeholder groups, the Respect Group, which looks at improving anti racism within the museum and across the city. We have the LGBTQ+ external stakeholder group and the Access and Representation of Civil Stakeholders. We have individuals and members of organisations, who we meet with either monthly, Bi-monthly or quarterly and they critique our museum practice. They tell us where we need to make changes, how we need to improve things.
But we also work with them to talk about issues for example in the Access and Representation group we’re talking about what plans are in place for Disability History Month and how we can work together.

“To me, the future of diversity and inclusion in museums looks like it becoming more embedded into daily practice—not just in how we represent people in our galleries, but in how we give back and feed into our communities.”
Uncover Liverpool: What does the future of diversity and inclusion in museums look like?
Dr Rebecca Loy: I think it’s going to grow. To me it looks like diversity and inclusion becoming more embedded into the daily practice of the museum. That’s where my key interest lies. A key area of growth for me is social value.
We have the Waterfront Transformation project, which is a massive capital project. One of the things that I’ve been leading on with Dr Liz Stewart, the Head of Museum of Liverpool, is social value and feeding back into the communities that we serve as a museum. There’s been some really interesting work that we did through the Ken Dodd Happiness exhibition where we used social value. We worked with organisations such as Bridge and Thrive CIC. It was looking at how we could better serve our communities’ mental health, and give opportunities.
We want to make sure that our procurement practices include diversity and inclusion. It’s not just how we represent people in our galleries but also, how are we giving back and feeding into our community?
We’re currently co producing our policies and frameworks with communities. We’re asking people ‘What do you want to see?’ ‘How should that work?’ We’re having that as a two-way conversation for how that policy and framework is created so that by the time the procurements go out for the International Slavery Museum, that stage of the Waterfront Transformation Project work is in place, which will enable us to really make sure that we are feeding back into our communities in every way.

“The more diverse voices we hear, the more we learn, and the better we can represent people. Lending your voice to the conversation helps us improve.”
Uncover Liverpool: How can the public support and contribute to diversity and inclusion efforts at local museums?
Dr Rebecca Loy: Lending their voice and getting involved. We constantly have calls out for projects that we’re doing and the more people that we’re able to engage with across the city, the more voices that inform our projects, which are trying to represent the communities we serve.
We’ve currently got the Conversations exhibition, (until 9 March ‘25) at the Walker Art Gallery, which is fine arts by black British women and non- binary artists. When we were curating the exhibition, there was an opportunity for co-production so people in the community could get involved in understanding how we produce the exhibition. The more diverse voices we get to hear, the more we learn, the more diverse thoughts are in the room, the better we get to represent people. I think lending your voice to the conversation and giving your opinion helps us improve.

“It’s a beautiful thing to have a diverse workplace and to become a better version of yourself by including, supporting, and platforming others.”
Uncover Liverpool: And finally, is there anything else you’d like to share with our readers about your work and the importance of diversity and inclusion in museums.
Dr Rebecca Loy: We can’t underestimate the importance of diversity and inclusion work within a workplace. The business case for diversity and inclusion is the more diversity you have in the room, the more successful your business is going to be. It’s been proven time and time again. That should encourage you to go on your diversity and inclusion journey, but that is the absolute minimum. Hopefully, what motivates you is actually the belief in having equal opportunities for everyone. I really hope that what people will do is from a sense of ethics and a sense of justice.
There are so many people who need to be represented and who deserve to be employed and they’re going to make your workplace better. It’s a beautiful thing to have a diverse workplace and to get to know people, to see yourself change for the better because you get to interact with people who aren’t like you, to go on that learning journey and become a better version of yourself by including others and by supporting others and by platforming others.
As a campaigning museum and as a museum that speaks so much to social justice, we want to continue those efforts. It can’t be a tick box exercise. You have to create the structures that make change, because otherwise you’ll just hire people in, and if the inside hasn’t changed, you’ll see them leave just as quickly, because it’s not a hospitable place.
You have to be critically honest about how your business works and how that can be excluding people who are not sitting within a dominant group or a majority group. We at the museums are on that journey, we’re definitely not finished, and I don’t think anyone is ever finished.
It’s a journey that’s going to cost time and money, but it’s a worthwhile investment. We want to be the most representative museum that we can be. To do that, we have to create structures which make people feel like they belong. I have a responsibility to consult and to lead everyone else in the organisation and the departments to create those changes.
Hopefully, in the coming years we’re going to achieve our 2030 goal of becoming the most representative museum and I have every confidence that we will get there.
I invite other people on that journey. You can follow me on LinkedIn because I’ll be hosting Resolution Represent sessions in 2025. These sessions invite people in organisations and from across the city to come and learn with me for two hours, bi-monthly. Myself, along with some other brilliant people will train you on different aspects of diversity and inclusion. We’ve had some incredible sessions in the past and I’m looking forward to delivering them again next year.